About Alertcops | Alertcops

Discover our services

SOS BUTTON

The SOS Button is displayed on the main screen of the cell phone.

By pressing it 5 times in a row, a 10-second audio will be recorded and sent immediately to your emergency contacts along with your location.

In case you belong to a vulnerable group, this alert will be sent to the National Police or Civil Guard.

SHARE LOCATION

Now you can view and share your location with up to 5 trusted contacts.

You will also be able to see their latest positions, battery percentage or how far they are from you.

By adding notifications, AlertCops will alert you when one of these contacts enters or leaves a specific place you have selected.

CHAT

With the Chat service, you can get in direct contact with the National Police and the Guardia Civil through a chat.

In it, you can communicate quickly and efficiently and attach multimedia files, as well as receive help.

In addition, we have incorporated a simultaneous translation system in more than 100 languages to be able to assist you in any of them.

GUARDIAN

Guardian allows the National Police and the Guardia Civil to publish a location service for specific circumstances, such as a mountain race or a festival.

The citizen can subscribe to a Guardian to send his position periodically during the event and be located in case of emergency.

A good example of this functionality is the Guardian Camino de Santiago.

RESCUE

Rescue is a service that allows you to locate a person, even if your cell phone has no coverage.

It offers the possibility of being located through the wifi of the cell phone by sending the coordinates of the location to the emergency services.

When a user without coverage opens AlertCops, a connection failure screen appears and the app will offer the possibility to call the emergency services and other options, such as Rescue.

ACCOMPANY ME

The Accompany Me service allows you to share your location with your emergency contacts during an activity or route to make it safer.

You will select the duration of the activity and the application will send an SMS to your emergency contact at the beginning and end of the set activity time along with your location.

In case you notice something strange, your contact will be able to contact the emergency services and raise the alarm.

SIMULATED CALL

The Simulated Call is a self-protection service with which the citizen can activate a call that appears to be real.

The app will ask for permission in order to display the AlertCops simulated call screen over other applications.

After accepting permission, the call will be scheduled and the citizen will be able to see the name and time it will ring and cancel it if desired. A pre-recorded voice will guide the conversation.

NOTIFICATIONS

With AlertCops, you can receive alerts and notifications of general interest, security, citizen collaboration and emergency, depending on the specific area where you are.

In this way, you can keep up to date with what is happening in the place where you are and help in case you have more information (accidents, weather changes, disappearances, etc.).

SOUND ALARM

The Sound Alarm service is another self-protection feature offered by the app.

Once you activate it, your phone will start emitting a deterrent sound and the flash will turn on intermittently.

You will thus be able to deter or alert the people around you and reinforce your protection.

SAFE TOURISM

We want to facilitate communication and attention between tourists, foreigners and police forces. For this reason, the app can be installed in 8 different languages. Among them, English, French, German or Italian and in any of the official languages of Spain.

In addition, the app offers personalized attention in more than 100 languages thanks to the simultaneous translation service of the chat.

Our goal; that everyone can enjoy AlertCops equally.

SERVICE RATING

Every time you use our chat to communicate with police forces, you will have the opportunity to rate both the service received and the application.

We consider this information important to improve our services and implement improvements, as well as to give the user a voice in a specific space.

Help and information

In AlertCops you will find numerous dynamic tabs with relevant information of general interest, such as online scams, animal abuse, abuse, gender violence, occupation, etc. and specific phone numbers for certain cases.

Within each one of them, you can find important information on the topic consulted, the police stations and barracks where to report, emails and specific phone numbers for certain cases, or open a chat with the National Police and the Guardia Civil.

HARASSMENT

Harassment means persistently harassing, persecuting, or bothering another person, causing them significant discomfort. If you are the victim of ongoing harassment, report it as soon as possible.

To do so, go to the National Police station.

GENDER VIOLENCE

Sexual violence is considered to be any act of sexual nature that is not consensual or that restricts the free development of sexual activity in any public or private setting. If you are a victim, report it as soon as possible.

Robbery

If you are the victim of a robbery, report it as soon as possible.

It is advisable to provide all information about the robbery and the stolen items (serial number, photo, receipt, etc.).

MISSING PERSON

You don’t need to wait 24 hours to file a report.
If a family member, close friend, or acquaintance goes missing, report it immediately. Go to the nearest National Police station and provide all relevant information.

ANIMAL ABUSE

If you witness animal abuse, report it as soon as possible. To do so, contact:

National Police
Local or Regional Police at the place where the incident occurred
Environmental officer of the area
Municipal Public Administration
Duty Court of Instruction at the place where the incident occurred
Environmental Prosecutor’s Office

ONLINE SCAM

If you have been the victim of an online scam, report it as soon as possible to the National Police and also notify your bank. It is advisable to provide all relevant information, such as website addresses, emails, text messages, applications, links, etc., that you have accessed or that you suspect may be related to the scam.

ASSAULT

If you are the victim of an assault or witness one, report it as soon as possible.

It is advisable to provide all relevant information.
If you are currently witnessing an assault or fight, you can chat with one of our agents.

HATE CRIMES

Hate crimes are any criminal offenses committed against a person or their property, motivated by factors such as race, national or ethnic origin, language, color, religion, sex, age, disability, sexual orientation, or other similar grounds.

NOISE AND DISTURBANCES

To report noise and disturbances, please contact the local police by calling 092 or 112, so they can carry out sound measurements to prove excessive noise and, consequently, take action against the offender.