FAQs about Alertcops
If you are going to be doing an outdoor activity, transiting an area with poor coverage or other similar situation, "Accompany me" can help locate you in case you need it.
AlertCops will send a message at the start and end of the activity, along with your location, to your emergency contacts.
In addition, this functionality incorporates technology that allows rescue services to locate you, even if you are out of range. To set up this service, simply click on "Services" at the bottom right of the main screen and then choose "Accompany me".
This button will take you to a screen where you can alert a danger or receive information.
In case you want to alert a danger, you will have the option to communicate with a National Police or Guardia Civil agent by call or chat.
Allows you to send an immediate alert with your location to your trusted people in case of emergency.
A 10-second audio will then be recorded and sent to your emergency contacts.
Enhanced protection for vulnerable groups: immediately alert the nearest police forces for urgent attention.
Due to the transfer of competences in security matters, in the communities of Catalonia and the Basque Country, their respective autonomous police forces are competent in this matter and currently, the AlertCops service is not provided by these police forces.
If you belong to a group, you can configure the SOS Button to send an alert to the nearest State Security Forces and Bodies so that they can attend to you urgently.
To do this, just click on "Services" at the bottom right of the main screen, then "SOS Button". Locate the question "Do you belong to the group of health personnel or victims of gender violence?".
Click on the "Validate Group" button to add yourself as a member of one of the two groups.
Location sharing is a feature that allows you to send your location to the people you want from your phone's contact list for as long as you deem necessary.
To set it up, just click on the "Share Location" button on the AlertCops main screen and follow the steps.
Once you share your location, or someone shares it with you, you will be able to see where that person is on the map on the main screen. In addition, you can set up notifications so that AlertCops will alert you when your contact enters or leaves a certain area.
No. Your position is only sent when you communicate an alert if you choose to subscribe to the Guardian service, such as Guardian Camino de Santiago, if you share your position with your emergency contact, or if you use the "Accompany me" service.
You will see this message every time AlertCops queries your location, but only when you have chosen to enable a Guardian such as the Camino de Santiago Guardian, if you are sharing your location with your emergency contact, or if you use the "Accompany me" service.
There are many external factors that can affect the positioning of cell phones: depending on the model, the battery saving mode, the data coverage, or the permissions you have given to the application, AlertCops may not be able to get your location as often as you would like.
Contact us and we will try to help you to improve the positioning of your phone.
Emergency Contacts" are people you can quickly notify in case of an emergency or dangerous situation. Once you have set up your emergency contacts, they can keep track of your location and receive real-time alerts when you need help. Your contacts will then be able to take appropriate action.
Remember that your "Emergency Contacts" should be people you trust and who are willing to help you in critical situations. In addition, it is important that you keep this list updated in case of changes in your emergency contacts.
These contacts will be informed automatically if you set up the SOS button, the Stay with me service or the alert notification.
Setting up your "Emergency Contacts" is easy:
- Open the AlertCops app on your device.
- Go to the "Profile" section.
- Find the "Emergency Contacts" option and click "Add".
- Add the names and phone numbers of the people you want to notify in case of an emergency.
- Make sure your contacts are informed and willing to fulfill this role.
The "Emergency Contacts" feature in AlertCops is essential for your safety and peace of mind in emergency situations. Setting it up properly will give you peace of mind knowing that there are people ready to help you when you need it most.
It is a functionality that allows you to share your location with public security services, such as the "Guardian Camino de Santiago", a protection service for pilgrims who walk the Camino de Santiago through the areas of the Coast, French, English, Winter, Portuguese, Primitive, Salnes, Fisterre, Jacobean, Via Plara, Ruta Mar and Mozarabe.
To subscribe to any of these public security services, just click on "Services" at the bottom right of the main screen, and then choose "Guardian".
Once you have sent an alert and the chat has been enabled, you will be able to select the language in which you want to be attended by clicking on the button at the top right of the chat window.
In Spanish, English, German, French, Italian, Catalan, Galician and Basque.
Just go to "Settings" -> "Unsubscribe" and fill in the requested information.
Yes, of course, you can check all the information regarding data protection, terms and conditions, privacy, etc., in the section "Settings" -> "Legal Information".
Yes, just go to "Settings" -> "Profile". Remember that it is important that your personal information is correct so that we can serve you better.
AlertCops respects the privacy of your data and will only share your location when you want it for the time you set. In addition, to register, you only need to enter your phone number.
The application does not store your personal data. You don't have to provide your name if you don't want to, and no ID or passport is required.
If you are in an emergency situation and have no coverage, this service offers you the possibility to be located.
To do this you have to open AlertCops when you are without coverage and need help and you will be able to activate the Rescue service directly.
This functionality is based on the WIFI signal emitted by your cell phone to send messages that include your location and a text that you can select on the next screen.
When you activate the service your mobile may display a message indicating an error. This is perfectly normal and you can ignore this message, the service continues to send the WIFI signal.
Once you activate the service, we advise you not to use your cell phone to try to save as much battery as possible.
To activate this service, just click on "Services" at the bottom right of the main screen, then choose "Rescue" and follow the steps indicated.
If you do not receive the SMS with the validation code, check that you do not have more than one SIM card associated with the same phone number.
In this case, only the card that is identified as the main card in the service contract with your operator will receive the code.
If the problem persists, please contact us by email at alertcops@interior.es
In case you have changed your cell phone number, you will have to register again in the application with the new phone number.
Please note that if you have not saved your settings by going to "Settings" -> "Account", you will lose all your previous information (settings, contacts, chats, etc.).
In case you have changed your cell phone, you can register again in the application using the same number you had or a new one.
Please note that if you have not saved your settings by going to "Settings" -> "Account", you will lose all your previous information (settings, contacts, chats, etc.).
For AlertCops to work, the terminal must have a valid SIM card.
AlertCops requires a SIM card to work. If your tablet has a SIM card, AlertCops may allow you to install it. However, this app has not been optimized to work on this type of device, so it may not work properly.