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AlertCops reinforces its commitment to universal access to citizen security, bringing its emergency services closer to deaf people and those with hearing disabilities through a specific configuration within the application, fully integrated into its usual operation.

Thanks to this, deaf people can communicate directly, discreetly, and effectively with the National Police and the Civil Guard through the app's chat, without the need to make phone calls, facilitating access to security and emergency services throughout the national territory.

During the validation process or later from their profile, users can indicate that they have a hearing disability. This information is clearly displayed in the police rooms when an alert is received, allowing operators to adapt the attention from the first moment, prioritizing written communication and the exchange of information through the chat.

When a deaf person requests help using the 'Report a danger' option, the application allows them to choose the type of assistance needed (police, medical, firefighters, or other types of emergency) and manage all communication in writing, ensuring an appropriate response to each situation.