Frequently Asked Questions

In case of any doubt or question about AlertCops service, please do not hesitate to contact alertcops@interior.es

Questions about registering with AlertCops

I have entered my phone number wrong during registration

If you write wrong your phone number during the registration process, let us know at the support email alertcops@interior.es

I do not receive the SMS

If you do not receive the SMS with the validation code, check that you do not have more than one SIM card associated with the same phone number. In this case, only the card that is identified as the main card in the service contract with your operator will receive the code.

Appear the error "Cannot use this application without SIM"

The device must have a valid SIM card installed for the correct functioning of AlertCops.

I have changed my phone number, what do I have to do?

You need to uninstall the app and registering again.

Can I modify my data?

Modification of user data is available in "MORE -> MY DATA".

Questions about sending alerts

How do I send an alert to the FFCCSE?

1. Select in the menu the icon of the alert you want to communicate.
2. You can send an image or video.
3. Indicate who it happened to.
4. Confirm the alert: your position and data will be sent to the nearest alert center.

Beyond the alert options that appear in the menu, can I report other incidents?

Yes, through the CHAT option, you can report any matter that the State Security Forces and Corps should be aware of.

How can you assist me in another language?

Once you have sent an alert and the chat has been enabled, you will be able to select the language in which you want to be attended in the buttons located in the upper right part of the chat window.

Questions about Guardian

How do I set up a Private Guardian?

1. Enter the Guardian section and select "ADD A NEW GUARDIAN".
2. Click on "ADD A PERSONAL CONTACT".
3. You can enter the data or allow AlertCops to access your calendar. Submit the Guardian Request.
Once the Guardian you have selected accepts your request, you will become their PROTECTED

How do I set up a Public Guardian?

1. Enter the Guardian section and select "ADD A NEW GUARDIAN"
2. Click on " CUERPOS DE SEGURIDAD "
3. Select the service you want to subscribe to click on SAVE
From that moment on, you are sharing your position with the State Security Forces and Corps so that, in case of emergency or risk, the police centers can assist you more effectively.

Questions about SOS Button

How do I configure the SOS Guardian Button?

1. Enter the MORE section and select “SOS Button”.
2. Activate the "Notice to my guardians" option.
3. Select which Guardians you want to send your notices to and accept the permissions requested by the app.

How do I configure the SOS Button for vulnerable groups?

1. Enter the MORE section and select “SOS Button”.
2. Activate the option "Notice of vulnerable group".
3. Complete the field "Group code" with the code that will be provided in your center.
4. Complete the "Identifier" field with your DNI or NIE.

How do I install the SOS Button on my Android device?

1. Touch and hold an empty space on a home screen.
2. Touch Widgets.
3. Find "SOS Button"
4. Press and hold the “SOS Button” widget.
5. Slide the widget to the location you want. Raise your finger.

How do I install the SOS Button on my iOS device?

1. Swipe right on the home screen or lock screen.
2. Scroll to the bottom and press Edit.
3. To add a widget, press +
5. To finish, press OK.

Other questions

Does AlertCops have access to my position at all time?

No. Your position is only sent when you communicate an alert or decide to enable a PUBLIC GUARDIAN.