Law Enforcement Agencies App

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Direct and effective

In case of emergency, your position is sent to the nearest police forces. You will be immediately attended.

Close and discreet

In situations of risk, you may collaborate with police forces to help other citizens.

"A robber arrested in Zaragoza thanks to the app AlertCops"

Zaragoza, Heraldo

Chat

Chat

If you are a victim or witness of a risk situation, you may contact through the chat or send us photos and videos. You will get immediate attention from the Law Enforcement Agencies.

Located warnings

Depending on the area you are in, you may receive citizen security warnings to be prepared and collaborate with the Law Enforcement Agencies.

Guardian

Guardian

Whenever you want, you may share your location with whoever you want. In case of emergency, the rescue will be faster and more accurate.

SOS

SOS button

Allows you to send an immediate notice to your guardians with your location and a 10-second audio. Offers reinforced protection for vulnerable groups: instantly alerts the nearest police forces for urgent attention.

"Alertcops promotes the arrest of a man in Salamanca for assaulting his partner"

Salamanca, 20 Minutos

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New AlertCops alert to report hate crimes is now available

22/07/2020

AlertCops makes available to the public a new version of the app that includes an alert to report all kinds of hate crimes. This icon is found in the main menu of the app and allows any user of it to report cases of physical or verbal discrimination of which they have been a victim or witness to the Law Enforcement Agencies. Among the hate crimes that can be reported, those motivated by racism, LGTBIQ + phobia, religion or beliefs, disability, ideology, among others stand out.

Hate crimes Racism

Hate crimes LGTBIQ+

How can I report a hate crime?

If one person was hostile to another because of their race, sexual orientation, ideology, religion, disability, or other discriminatory motive, they could have committed a hate crime. In addition to using the app as an alternative channel to communicate these types of cases, any citizen can also report them to Law Enforcement Agencies. For this, it is advisable to provide all the information that may be relevant, from demonstrations and clothing of the alleged author, to symbols, tattoos, anagrams, if there is any witness who witnessed the events, etc. Likewise, the National Office for the Fight against Hate Crimes of the Ministry for Home Affairs makes available to the public a police attention service available through email asistencia.ondod@interior.es

2 Steps to Make Safer the Road to Santiago

29/06/2020

Guardián Road to Santiago

AlertCops incorporates an SOS button to reinforce the protection of victims of gender violence and healthcare personnel

14/04/2020

AlertCops includes an SOS button, a new functionality aimed at reinforcing the protection of two specific groups: victims of gender violence and healthcare personnel. This button allows these groups, in a risky situation, to send an urgent alert to the nearest police center, along with their position, as well as a 10-second audio recording of what is happening. To do this, they only have to press this button repeatedly 5 times in less than 6 seconds. All this without accessing the app since this button will be accessible from the home screen of your mobile.

SOSButton

SOSButton

How does this button work?

In order to use this new functionality, the user must have the app installed and register. Subsequently, you must access the PERSONAL DATA section, in the "MORE"" tab of AlertCops, to identify your membership in the corresponding vulnerable group. Thus, if they belong to the group of victims of gender violence, they will identify themselves in this section with the code “AVDG” and their DNI or NIE. To identify yourself as healthcare personnel, you must enter the code "APSA" and, as in the previous case, your DNI or NIE.

If the user is a health professional and at the time of registering with the AlertCops as a member of the group using the code "APSA" and his DNI or NIE, a message is shown indicating that his identifier does not appear in the Register of the indicated group, he must contact your Professional College or Health Center to update the Registry data, as indicated by the Ministry of Health in its web. If your data is not found in the State Registry of Health Professionals, you will not be able to have the SOS button.

SOSButton

SOSButton

After this identification within one of the groups, the user will be able to access the SOS button and include it on the home screen of their mobile to give an urgent alert when their situation requires it.

Communicating an SOS alert is very simple. Simply press this button five times in less than six seconds to send an emergency signal to the State Security Forces and Corps along with the position of the person affected. In addition, the alert will also send a 10-second audio recording that will allow for more information on what is happening to the citizen, thus offering a more effective, quick and accurate response.

AlertCops will accompany the pilgrims attending the 80th anniversary of the ‘Javieradas'

24/02/2020

Javieradas 2020

Las Javieradas, the celebrations in honor of San Francisco Javier that are held every year in the town of Javier (Navarra), turn 80 years old. "Every step counts" is the slogan chosen to commemorate this event that will attract a large number of attendees, from all parts of the country. And like last year, AlertCops is again present to accompany the pilgrims along the way and complement the security measures deployed during the weekends of March 8 and 14.

Javieradas attendees who have the app installed on their mobile devices may receive geolocated security notices in the event of an emergency in the area, for example, to alert the disappearance of an older person during the celebrations.

Thanks to this tool, in addition, any walker who is a victim or witness of a crime or risk situation can send with his mobile a real-time geolocated alert in an easy, fast and intuitive way. The "Alerta Javieradas", designed specifically for "Las Javieradas"", will be received by the Law Enforcement Agencies operating center closest to the area, thus guaranteeing more effective assistance.

Also, with the Guardian function, any user can share their position with third parties and view it on the map of the app. In this way, in the event of any alert or risk situation, the user can send their position to both the family member or relative assigned as Guardian and to the Law Enforcement Agencies.

This specific service will be operational during all the days in which these popular parties are held with the aim of offering an alternative security channel for all attendees.

AlertCops, even closer to deaf people

30/12/2019

AlertCops reinforces its commitment to universal access for all citizens by bringing its functionalities closer to people with hearing impairment. To do this, the app now incorporates in its menu principal the specific icon "deaf people" in order to facilitate their access to emergency services throughout the national territory.

In this way, AlertCops intends to respond to the citizen security needs of these people thanks to a tool that, unlike other applications present in the different autonomous communities, is operative throughout Spain. For this reason, it will be especially useful for deaf people who move outside their community of residence.

Deaf People

The built-in “deaf people” icon allows hearing impaired people to access the necessary emergency services at all times. Through it they can not only request police or fire assistance but also medical assistance or other assistance needs. This new service will be useful not only to people with hearing or physical disabilities but also to those who have autism spectrum disorders (ASD) and easily understand the iconic or pictographic language.

Camino de Santiago

On this new functionality AlertCops reinforces its commitment to security and universal access for people with disabilities. Its national scope is complemented with that of other existing applications in the different autonomous communities that operate locally as well as with the S-Visual system, managed by the Ministry of Health, Consumption and Social Welfare.

This new function is added to the existing ones as the Guardian, with which any user can locate the relatives or relatives assigned as protected; or the warning service, thanks to which they can receive advice or safety notices when there is an emergency in the area where the user is located.

“Guardián Benemérito”: new AlertCops functionality for the Way of Saint James

14/07/2019

If you plan to make the Camino de Santiago this summer, AlertCops has developed a new functionality that allows you to enjoy your pilgrimage with greater security. This is the "Guardián Benemérito" function, integrated in the Guardian tab of the app, which allows geolocation of the pilgrim who activates it voluntarily.

Peregrino Camino de Santiago

Camino de Santiago

The new functionality allows users who activate it to share their last 10 positions, sent and registered automatically by AlertCops, with the Guardia Civil. In this sense, pilgrims who enable the “Guardián Benemérito” may be geolocated since their location will be transmitted, quickly and accurately, to a specific operational center for coordination and monitoring of the Guardia Civil that operates 24 hours a day and 7 weekdays. In this way, in case of emergency, the security center will be able to know aspects such as the battery or coverage of the mobile device, track the user's route and offer quick and coordinated attention to the troops that are closest to it.

Also, users who use this functionality will receive informative messages and advice aimed at increasing the safety of pilgrims during their time at the Way of Saint James.

5 safety tips for the Elderly

19/06/2019

Protecting citizens is one of the main missions of the Law Enforcement Agencies. Elderly is one of the groups most vulnerable to possible crimes and requires special protection. These 5 tips serve as preventive measures against those situations of risk that most frequently affect our elders, such as robberies or cases of disappearance.

  • Do not open the door of your house to strangers. Do not trust false technicians (gas, electricity...) or representatives of an official institution that come to your home unexpectedly. Confirm the visit by calling your company and do not sign any documents. You will avoid surprises as robberies!

Manos ancianos
  • Change the lock of your home if you cannot find your keys and believe that someone may have stolen them.

  • Care where you walk: always on the inside of the sidewalk. If you carry a bag, it is better to use a handle bag and without a strap to avoid pulling. And if you are the victim of one of these pulls, do not offer resistance: you can be dragged and suffer physical damage.

Consejos ancianos
  • If you go out on the street, bring your cell phone with battery and the number phones of your relatives always recorded. If you have a relative you care about, take precautions: you must know the places where you usually walk; you must always have your mobile phone, a phonebook, your medication (if necessary) and install geolocation applications such as AlertCops.

  • Visit the Elderly (relatives or close friends) of your environment at least once a week, and especially if they live alone: you will keep them company and you will make sure everything is in order.

The latest version of the application (4.0) is available in the Android and iOS markets. Download it now and you will have one more security route in your pocket!

What is the AlertCops ‘Test Alert'?

25/03/2019

One of the AlertCops icons that you will find in your start menu is the "test alert". This alert, unlike the other buttons that you will find in it, is not used to communicate a criminal act to the Security Enforcement Agencies. Here we explain what it is for.

Alerta Prueba AlertCops

Verify your app with this icon

The application's test alert allows you to verify if the system is working well. What does this mean? This means that when you press this icon, the app checks that your alerts are going to be processed properly. After pressing it, if everything is correct, the message that will appear in the application will be the following: "The system can process your alerts".

Verificación Alerta Prueba AlertCops

Is this the alert that I should press if I want to try the app? Our advice is that if you want to know how AlertCops works, do it using this icon. In this way, you will make sure that the app is operational and that it will respond satisfactorily when the time comes to use it, before a real alert or emergency. In addition, with this alert you facilitate the work of the operators that attend the alerts, thus achieving a faster and more efficient service.

What do I do if the test alert gives me an error? First, you should check that you have installed the latest version of AlertCops (4.0); otherwise, we recommend that you uninstall the previous one and download and install the new one. If the problem persists, you can contact us detailing your incidence to alertcops@interior.es to be able to give you a personalized and effective response.

AlertCops incorporate a specific alert for the ‘Javieradas 2019'

08/03/2019

The 'Javieradas 2019', which are held on the weekends of March 10 and 16, are celebrating their 79th edition. This popular party takes place in the town of Javier, in Navarra, in honor of San Francisco Javier and has a high participation of citizens from all over the country. The AlertCops application launches for this event a specific version: those who attend the 'Javieradas 2019' and download the application can receive geolocated security warnings if there is an emergency in the area.

Alerta Javieradas Aplicación AlertCops

A tradition with centuries of history

Javierada is the term for an event that has centuries of history. Its origin seems to date back to the 19th century. At that time, on March 4, 1886, the Provincial Council of Navarra organized a pilgrimage to the castle of Javier, symbol of this Navarra town, to venerate San Francisco Javier. The reason was the celebration of a fact: Navarra was one of the few regions that did not suffer the cholera epidemic during this year and they believed that the saint was the one who had helped them avoid it.

This anecdote is still commemorated today. Every year, in the month of March, thousands of pilgrims circulate on the roads of the town until the end of the route: the castle of Javier. A pilgrimage of more than 50 kilometers where a festive atmosphere is breathed. This year, the event also has a wide deployment of security.

Javieradas AlertCops

Javieradas Alert

As an additional tool to increase security during the 'Javieradas 2019', AlertCops incorporates a personalized alert that will remain active during all days that this event takes place and will only be displayed in the area defined for it. Through the app, users who are in Javieradas will be able to communicate any incident to the authorized security centers. In addition, they may receive informative notices to collaborate, for example, in the location of missing children in the area. Likewise, in case of an emergency, they will receive specific advice for the detected emergency. All with the objective that citizens who attend these days have a communication channel with the Law Enforcement Agencies that is quick and effective.

How do I report a crime with AlertCops?

28/02/2019

Did you just suffer a robbery on your street? You cannot locate a relative and you think he has been lost? If you find yourself in these situations or simply want to feel more secure at all times, AlertCops is the application you need. With it you will have a direct communication channel with the the Law Enforcement Agencies. Everything through your smartphone!

Ladrón robando casa

AlertCops is free and allows you to communicate crimes to the the Law Enforcement Agencies in a simple and very discreet manner. To use it you just have to register, open the app and press the alert button specific to your icons menu. This way your position will reach the nearest control center. It's as if you were taking an agent of the Law Enforcement Agencies by your side!

Menú inicial Aplicación AlertCops

A simple and intuitive menu of icons

Communicate any criminal act only with your mobile. In the initial screen of the application you will find a menu of icons. If you have been a victim or witness of a crime, you only have to press the specific icon, for example, to communicate a robbery, a disappearance or an assault, among others.

What happens when I press an alert button? The application asks you a series of questions about the crime you want to communicate:

  1. Do you want to send an image or video? You can send a photo, for example, of a theft or a video reporting a fight, an act of vandalism...

  2. To whom has it happened? You can indicate if the alert has happened to you or you have witnessed it.

  3. After pressing the CONFIRM button, your position and your data will be sent to the Law Enforcement Agencies.

The latest version of the application (4.0.) is available in the official markets of Android and iOS. Download it now and you will have another way of security in your pocket!

AlertCops is now available

23/03/2018

Guardia Civil Moto

Policía Nacional Caballo

The new and redesigned app, AlertCops, is now available on Google Play and App Store. The new features included in this version will improve your security. If you want update it, it is necessary to delete the previous version of your mobile and download the new version from the markets.

AlertCops allows you to share your position with the people you want or with a rescue center. You can also send photos and videos to the public security services or periodically send your position during the time the alert is active. Moreover, you will receive security, emergency or informational notifications depending on where you are or chat with public security services in your own language.

Contact us

If you have any doubts, consult the FAQ section or contact alertcops@interior.es